Reference

How We Handle Your Information

We collect what's needed to run your account, process bKash and Nagad deposits, verify withdrawals and keep your sessions secure. Everything below explains what we gather, why we need it, and how you can request changes or deletion.

Account & wallet dataPayment verificationDevice & IP logsCookie preferencesDeletion requests
mlhd How We Handle Your Information
DATA PRACTICES

How We Protect & Store Information

We encrypt payment details, hash passwords, log every login attempt, and store transaction records on secure servers. Cookies track session state and language choice but never store your bKash PIN or card numbers. Below are the four pillars of how we handle privacy day to day.

Encryption & Storage

Payment credentials and withdrawal bank details are encrypted at rest. Session tokens expire after thirty minutes of inactivity. We store betting history and deposit logs for dispute resolution and audit trails required by financial regulation.

Cookie Use

Essential cookies keep you logged in across pages. Analytics cookies measure which games and payment methods are used most so we can optimize the lobby. You can disable non-essential cookies in your browser without losing core account functions.

Third-Party Sharing

We share transaction data with bKash, Nagad and Rocket to process deposits and withdrawals. Game studios like Pragmatic Play and Evolution receive anonymized session identifiers to run live tables and slots.

Retention & Deletion

Active accounts keep data indefinitely. After you request deletion, we remove profile information and betting history within seven days but retain minimum transaction records where local financial law requires proof of payment for tax or compliance audits.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, correct a detail, or delete your account, our support team handles every privacy request. Open a ticket from your account dashboard, email us, or use live chat during Bangladesh evening hours when the team is online.

Live Chat Fastest route for data requests—click the chat icon in your account, state your privacy question, and the agent will guide you through verification and next steps in real time.
Email Support Send your request from the email address linked to your mlhd account, include your registered mobile number, and describe what data you need—copy, correction or deletion—and we'll reply within two business days.
Account Dashboard Log in, open the help section, and submit a privacy ticket. Attach your mobile number screenshot if you're asking for a deletion so we can verify ownership before processing.

Common Data Questions

We ask for your mobile number, email, date of birth and preferred currency. When you deposit via bKash, Nagad or Rocket, we log the transaction ID and amount to match payments to your account wallet.

Yes. Submit a data request through live chat or email support with your registered mobile number. We'll send a report covering your profile details, deposit history, bet records and login timestamps within two business days.

No. Studios like Pragmatic Play and Evolution only receive a session token to launch games. Your bKash number, Nagad wallet and withdrawal bank details stay with mlhd and the payment processor handling the transfer.

Active accounts retain full history. If you delete your account, we erase bet logs within seven days but keep transaction records where local financial rules require proof of funds for compliance or tax audits.

Inactive accounts stay on file until you request deletion. Once you submit the request via support, we remove your profile, betting history and preferences within seven days, keeping only the minimum transaction records required by law.

Absolutely. Open account settings, turn off promotional messages, and you'll only receive transactional emails—deposit confirmations, withdrawal updates and security alerts. Your account and wallet access remain unchanged.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.