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Legal Notice Platform Terms

We run mlhd for eligible regions where local law permits online gaming activity. Your account, bKash and Nagad deposits, and access to our cricket sportsbook and slot lobby depend on your location and compliance with regional rules.

Region-dependent accessbKash & Nagad wallet termsAccount eligibility rulesSupport contact paths
mlhd Legal Notice Platform Terms
POLICY CONTACT

How to Reach Us About Legal Matters

If you have questions about account eligibility, regional access rules, wallet verification delays, or how we handle your registration data, use one of the three contact paths below. Our Bangladesh support team reads every message and replies within the same business day for most queries.

Live Chat Open the chat bubble in your account dashboard or on any lobby page. Type your legal or eligibility question and our operator will answer in minutes. This is the fastest path for wallet-verification queries and region-access doubts.
Email Support Send your query to the support address shown in your account footer. Include your registered mobile number so we can match your account record. Expect a reply within one business day for legal and data-access requests.
Account Message Log in, tap the help icon, then choose 'Legal & Policy' from the category menu. Your message routes to our compliance desk, and we attach your account ID automatically so you do not need to repeat your details.
DATA & ACCOUNT SECURITY

How We Protect Your Information

We store your registration data—mobile number, wallet name, login history—on secure servers with encrypted database fields. No mlhd employee can view your bKash or Nagad PIN; those details stay inside your own banking app. We explain how we handle cookies, retention periods, and your right to request account closure or data export below.

Data Collection

We record your mobile number, payment-wallet name, device type and IP address when you register. Every login adds a timestamped entry so we can detect unusual access patterns. We do not collect or store your bKash, Nagad or Rocket PIN or OTP code.

Cookie Use

Our site plants a session cookie when you log in so you stay signed in across lobby tabs. We also drop an analytics cookie to count page visits and a geolocation token to confirm your region. You can clear cookies in your browser settings anytime.

Retention Policy

We keep your account record for three years after your last login, then archive transaction logs and delete personal identifiers. If local law requires us to hold anti-fraud records longer, we retain only your account ID, deposit amounts and IP log—not your mobile number or wallet name.

Access Requests

You may ask for a copy of the data we hold or request account closure at any time. Email our support address with your registered mobile number; we send a JSON export within two business days and close your account within five days if no withdrawal is pending.

Common Legal & Policy Questions

Access depends on your local law and our regional policy. We accept accounts from eligible Bangladesh regions where online gaming is not prohibited. Before you deposit via bKash or Nagad, confirm that participation is lawful in your area.

We monitor legal changes across Bangladesh. If your region is added to our restricted list, we will notify you by SMS and give you thirty days to withdraw your balance before suspending the account.

We pass your wallet account number to the payment processor only when you request a deposit or withdrawal. We never share your PIN, OTP code, or transaction history with third parties outside that clearing process.

Email our support team with your registered mobile number and ask for a data export. We send a JSON file containing your registration details, login timestamps, deposit and withdrawal records within two business days.

Yes. Contact support and request closure. We freeze your account immediately, process any pending withdrawal, then delete your mobile number and wallet name within five business days. We retain transaction logs for anti-fraud compliance only.

We log IP and device data to block access from restricted regions, detect duplicate accounts, and flag suspicious login attempts. This helps us enforce our regional-access policy and protect your account from unauthorized sign-ins.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.